Privacy Policy

This Privacy Policy explains how Deera Enterprises (“we”, “us”, “our”) handles personal information submitted through this website.

Information we collect

When you submit a quotation request or contact form, we collect the information you provide, which may include:

• Your full name, company name, business email address and contact number
• Vessel details such as vessel name and IMO number
• Port location, required service, preferred service date and your detailed requirements

Like most websites, our hosting provider may automatically process technical information such as your IP address and browser type for security, abuse prevention and service operation. This website does not use advertising or tracking cookies.

How we use your information

• To respond to your enquiry and prepare quotations
• To communicate with you about the services you have requested
• To protect the website and its forms against spam and abuse

We do not sell your personal information or use it for unrelated marketing.

How your information is processed

Form submissions are processed by a secure server-side function and delivered by email to Deera Enterprises through a third-party email delivery provider. Submissions are not published on this website or stored in a public database. If you submit a request, you may also receive an automated acknowledgement email.

Communication via WhatsApp and email

If you contact us through WhatsApp or email, your messages are handled by those services under their own privacy policies, in addition to this policy.

Retention

We keep enquiry information only for as long as needed to respond to your request, provide our services and meet any legal or business record-keeping obligations.

Your choices

You may ask us to access, correct or delete personal information you have submitted, subject to any legal obligations we may have. To make a request, email info@deeraenterprises.com.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date.